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Noticeboard

Vacancies


Practice Nurse


 We currently have a vacancy for an experienced and enthusiastic Practice Nurse to join our Nursing Team.  You should be competent in core duties such as general treatment room skills, including immunisations and cervical screening and ideally have experience of chronic disease management (COPD/asthma/diabetes) although the opportunity for further training could be arranged for the successful candidate. Our Clinical System is EMIS Web. If you are interested please email your CV for the attention of Sarah Norris, Practice Manager to kinccg.claremont@nhs.net


 


Receptionist


We are also looking for a part-time receptionist to join our busy team. The hours will be Monday 8am to 2pm, Thursday 8am to 2pm and Friday 8am to 2pm with additional sickness and holiday cover when required. The ideal candidate will have excellent communication skills, be hardworking, reliable and able to work on their own initiative, as well as a team player. If you are interested please email your CV for the attention of Sarah Norris, Practice Manager to kinccg.claremont@nhs.net

Complaints Procedure

We hope that you are happy with the service we provide here at Claremont Medical Centre, however if you have a complaint or concern, please let us know.

How to complain

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally, within a matter of days or at most a few weeks - because this will enable us to establish what happened more easily.

Complaints can be made either verbally or in writing and will be forwarded to our Complaints Officer.  An acknowledgement of your complaint will be sent within 3 working days. All complaints / concerns will be fully investigated within10 working days. We will then send you a written response with a report on the investigation as soon as possible.  If we are not able to meet the response deadline, we will contact you to advise why and negotiate another timescale.

If you are not satisfied with the way we have dealt with your complaint, you can contact the Health Service Ombudsman on 0345 015 4033.  The website is: www.ombudsman.org.uk



 
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